Contact us

There are many ways for you to get in touch with us, whatever your needs.

If you feel unwell or have a clinical question, please contact your GP or the 111 service.

NHS inform helpline

If you’re well, but have a question about your health or local NHS services, phone our helpline on 0800 22 44 88.

Our helpline is open Monday to Friday from 8.00am to 6.00pm.

Language Line

If English isn't your first or preferred language, you can still use our service.

We use an interpretation service called Language Line, to support callers who can't or prefer not to speak English.

Language Line is free to use.

How to use this service

To use Language Line:

  1. Phone 0800 22 44 88
  2. Tell the call handler that you need an interpreter
  3. Tell the call handler the name of your preferred language

Once you're connected to an interpreter, you'll have a three-way conversation with the call handler to get the advice you need.

British Sign Language (BSL)

British Sign Language (BSL) users can contact us direct by using contactSCOTLAND-BSL

You can use the contactSCOTLAND-BSL interpretation service to contact NHS inform day or night.

We also have BSL videos for a range of health and care topics.

Relay UK

If you use a textphone you can contact us on 18001 0800 22 44 88. Or, you can use the Relay UK app.

Translations

You can access information about coronavirus and other health conditions in:

Webchat

Webchat is a communication tool that operates through your web browser on screen and connects you with our health information team in real-time. NHS inform web chat is open from 8am to 6pm, Monday to Friday for general health and non-symptomatic enquiries only. 

We cannot respond to any general coronavirus queries including booking PCR tests, information relating to coronavirus vaccinations or boosters or advice or support on the COVID Status app. For general coronavirus information and help to book PCR tests call 0800 028 2816. This line is open Monday to Friday from 8.00am to 8.00pm, and Saturday and Sunday from 9am to 5pm. For coronavirus vaccination and booster enquiries call 0800 030 8013. The helpline is open every day from 8am to 8pm. For COVID Status enquiries 0808 196 8565. The helpline is open every day from 10am to 6pm.

We can only respond to queries for residents in Scotland.

Last updated:
06 May 2022